Refund policy

All claims for damaged stock or stock shortages must be notified via email within 5 working days of receipt of order delivery. We may ask in some cases to provide photo evidence in relation to damages.

We will happily refund or replace your item if it is damaged in transit.

Due to the nature of hand-made products, kindly expect slight imperfections and variations to photographed item. This is not a defect and items are non-refundable due to this reason.

We do not accept returns or offer refunds for change of heart, so please select your items carefully.

Sale items cannot be returned or refunded.

This refund policy does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken.

All products must be returned in their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit, we therefore advise you take out shipment registration of insurance with your postal carrier.

Soul Sister Gifts will not be responsible for parcels lost or damaged in transit if you choose not to insure.